By studying your users and customers, we learn how to interact with them
By speaking to them we find out what they really want, what drives them and what they are looking for.

our approach

As user experience designers & consultants, the user is at the heart of everything we do. We work hard to gain a thorough understanding of your business, yours users and clients, and what motivates them and fulfils their needs. Once we fully understand your users and their journey, we are able to marry that up to your business objectives to ensure you have a successful relationship with your customers & users.

If we don’t know who our users are, what they want, what they expect and what makes them happy, how can we hope to design ANYTHING that will suit their needs?

...anything else is just GUESSWORK.

- Eddie Rich

Every project, whether it's a website or app will start the same. We will meet with you to determine the scope of the project, who's involved, what they want to achieve, and to get an understanding of who your users and customers are. We will then speak directly to your customers and users to research exactly who they are and what they want. This research phase is really important in defining what and how we, or the team we are working with, are going to design for them.

We analyse the whole experience a customer has with your business, not just within the app or website, to fully understand and how they interact with you and what they expect from you.

This also helps us to discover opportunities to make that experience better for both you and your customers.

The best experience will go unnoticed as your visitors complete their task effortlessly.


working for you

Richly Creative was founded over a decade ago in 2004. Over the years, we have grown from fulfilling the role as a simple web agency to becoming a great advocate for experience design. We are constantly learning and improving, testing and researching to make sure we deliver the best for our clients.

We really enjoy what we do and relish any opportunity to make great products.

If you're in need of some direction or hands on design for your users & clients then please get in touch. Let's make something.